A withdrawal may fail or be delayed for the following reasons:
The withdrawal information provided is incorrect or incomplete, such as a bank account number, e-wallet number, email address, account holder name, or other required information
The seller has not fulfilled their obligations in the transaction. for example, the buyer has completed payment, but the product has not yet been delivered
Too many withdrawal attempts were made within a short period of time, or unusual activity was detected
The selected payment method is temporarily unavailable or experiencing technical issues
The account is under review due to a dispute, report, or additional verification process
How long does the withdrawal process take?
The withdrawal process only takes minutes or hours depending on the payment method used
Most withdrawals are processed automatically. However, under certain conditions, the process may require additional time for review and verification