Privacy Policy

This policy explains what personal data the Zone4Games team ("Zone4Games", "we", "us") collects when you use zone4gamer.com, why, who it is shared with, and the choices you have. Questions: admin@zone4gamer.com.

1. What we collect

• Account: your email address, username, display name, profile photo if you add one, and your password (stored only as a one-way hash, which we cannot read).
• Settings: your notification preferences, preferred display currency, and when you accepted the buyer and seller terms.
• Listings: the products you list, their descriptions, prices and photos.
• Orders and money: the orders you buy and sell, your balance, and your top-ups and withdrawals. For a withdrawal we store the payment details you give us, such as the bank or e-wallet name, the account details and the country and currency.
• Messages: what you send in order chats, inquiry chats and support chats, and the files you attach, such as payment proofs and screenshots.
• Alternative transactions: if you use the holding service, temporary access to the email address of the game account you sell; if you use delayed payout, the identity document you provide, such as a government-issued ID or driver's licence. You send these in the order chat. They are seen only by the people in that chat and the Zone4Games team, used only to protect that transaction, and handled as described in alternative transactions. Email access is returned when the guarantee period ends. Identity documents stay stored with the chat, like other chat attachments (see section 6).
• Reviews: the reviews you write, with the country and date of experience you enter and any photos.
• Security data: your IP address, which our servers process to limit abuse and which appears in server logs, failed sign-in attempts, and sign-in sessions.
• Email records: which notification emails we sent you and when, so we do not send too many.

2. Why we use it

• To run your account and the marketplace: listings, orders, escrow, balances, top-ups and withdrawals.
• To review disputes and answer support requests.
• To send you emails about your account and your orders. You can turn notification emails off in your settings or with the unsubscribe link in each email. Emails needed for your account, such as email verification and password reset, cannot be turned off.
• To keep Zone4Games safe: preventing fraud, spam and abuse.
• To meet legal obligations where they apply.

We do not sell your data, and we do not use it for advertising.

3. What other people can see

• Anyone can see your username, display name, profile photo, your listings, your seller rating and the reviews you write.
• People in a chat with you can see the messages and files in that chat.
• The Zone4Games team can see your account, orders and chats when it is needed to process payments, review a dispute or answer a support request.

4. Who we share it with

We use service providers to run Zone4Games. They process data only to provide their service to us.

• Our website host: serves the website.
• Cloudflare: network and security, the bot check on sign-up (Turnstile), storage for photos and chat attachments, email routing, and backups.
• Resend: delivers our emails.
• Our server host: runs our servers and database.
• Payment services: when you top up with PayPal or cryptocurrency, the payment goes through that service and is covered by its own privacy policy. Cryptocurrency transactions are recorded on a public blockchain. Card and wallet payments (such as Apple Pay or Google Pay) are arranged with the Zone4Games team in chat and paid outside this website, through the payment service the team points you to, under that service's own privacy policy. Never send your full card number or card security code in chat.

We may also share data when the law requires it, or when it is needed to protect users from fraud.

These providers may process data in countries other than yours.

5. Cookies and browser storage

• One cookie keeps you signed in. It cannot be read by scripts on the page.
• Your browser stores a few small settings, such as banners you dismissed and which page view you last used.
• Cloudflare Turnstile may use its own cookies to check that you are not a bot.

We do not use advertising or tracking cookies.

6. How long we keep it

• Account data is kept while your account is open.
• Order, payment and chat records, including files attached in chat such as payment proofs and identity documents, are kept after an order ends, because they are needed for disputes, refunds and our records. You can ask us to delete an identity document once the order it was for is closed.
• Database backups are kept for up to 400 days, then deleted.
• Server logs are rotated and deleted automatically.

7. Your choices

• You can see and change most of your account information in your profile settings.
• You can turn notification emails off at any time.
• To get a copy of your data, correct something you cannot change yourself, or close your account, email admin@zone4gamer.com from the address on your account. When we close an account, we remove or anonymise the personal data we no longer need. Records of orders, payments and disputes are kept with your identity removed where possible, and copies stay in backups until those expire.

8. How we protect it

Passwords are stored only as hashes. Chat attachments are kept in private storage and are only shown to people in that chat and to the Zone4Games team. Connections to the site are encrypted.

9. Children

Zone4Games is not meant for children. If you believe a child has given us personal data, contact us and we will delete it.

10. Changes to this policy

We may update this policy. The date at the top shows the latest version. If a change matters, we will tell you on the site or by email.