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How can I secure a game account after purchasing it?

Many players have heard of, or even experienced, cases where a purchased game account was successfully recovered or taken back by its previous owner, whether a few days or some time after the transaction was completed

To help reduce this risk, we have prepared a guide containing recommended steps to help secure your account after you receive it. Although no method can guarantee 100% security, following this guide can help improve your account's security

Here are the recommended steps to help secure your game account

1

Change the recovery email and recovery phone number

Make sure you have full access to the email address linked to the game account

If possible, ask the seller to change the recovery email address and recovery phone number on the email account to yours before transferring the account. This is highly recommended because changes made from the seller's trusted device are generally less likely to trigger the email provider's security system

On the other hand, if these changes are made immediately from the buyer's new device, the email provider may treat the activity as unusual and request additional verification, restrict certain changes, or even permanently disable the email account

2

Enable two-step verification and change your password

Once the email and recovery information have been updated, complete the following steps immediately:

• Enable two-step verification (2FA) using your phone number or an authenticator app
• Change both the email password and the game account password to strong, unique passwords
• Check the device management or login activity page and sign out of all devices except your own
3

Collect proof of account ownership

When purchasing a game account, ask the seller to provide all ownership information they still have. This information can be extremely valuable if the game developer later requires proof of ownership

The information you should request includes:

• The first email address used to register the account
• Purchase receipts for in-game items, top-ups, or diamonds (for example, from Google Play, the App Store, Codashop, or other official providers)
• Information about the first device used to play the account (if known)
• The approximate account creation date.
• Any other important information related to the account's history

What if I don't have this information?

Don't worry. In many cases, information such as purchase history can be found through the email address linked to the account, your transaction history on Google Play (Android), the App Store (iOS), or other official payment services

If you encounter any difficulties while securing your account, the Zone4Games team is ready to provide step-by-step guidance throughout the process until your transaction has been completed in accordance with the applicable procedures

Note

Buyers may request assistance from the Zone4Games Admin/Support team during the account security process whenever needed. Our team will provide guidance and support in accordance with our applicable policies

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