Every payment on Zone4Games is protected by our system, which securely holds the buyer's payment until the transaction has been completed
Payments are not sent directly to the seller. Instead, the funds are first held by Zone4Games. Once the buyer has received the product as described and all transaction requirements have been met, the payment is released to the seller with our approval. This process provides protection for both buyers and sellers throughout the transaction
What if the seller has delivered the product, but the buyer has not confirmed the transaction?
If the buyer does not confirm and complete the transaction within a reasonable period after receiving the product, the seller may contact Customer Support and request a transaction review
The seller must provide valid evidence showing that the product was delivered successfully and matches the listing description. If our review confirms that the evidence is valid and there is no legitimate dispute, Zone4Games will consider the transaction complete and release the funds to the seller