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I can't sign up or forgot password

1

Unable to register

If you are experiencing issues while registering, please make sure of the following:

• Use an active email address or phone number to receive the OTP code
• Use a valid name and username
• It is not recommended to use a VPN during the registration process
• Make sure your internet connection is stable while registering
2

Forgot password

How to reset your password?

1. Open the main page

2. Select "Register / Login"

3. Select "Forgot Password"

4. Enter your account email or username

5. Enter the OTP code you received

6. Create a new password

If you forgot your username, please check the email used during registration to find your account information

3

Suspended or banned account

If your account has been suspended or banned, immediately contact Customer Support to submit an appeal

The Customer Support team will request some information related to the account and the issue that occurred. All reports will be reviewed before a decision is made

The review and appeal process may take up to a maximum of 1 × 24 hours, depending on the number of tickets and the queue being processed

Some common reasons include:

  • Having more than one account
  • Providing false information during registration
  • Engaging in activities suspected of fraud
  • Misusing the transaction or dispute system
  • Violating the platform's terms and policies
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